Tesco

Tesco is a private sector because is an organisation that is managed and controlled by individuals or groups for the purpose of making profit. Tesco is an International organisation with 6,351 stores across the world including: Asia, Europe and North America, Malaysia, the Republic of Ireland, Thailand and is the grocery market leader in the UK

Tesco is one of the world’s largest retailers with over 530,000 employees working for the company in 12 countries.

 

Sales customer assistant: role includes talking about food or fashion, luggage, shoes, boots etc. In some roles, you'll specialise fine-tuning your knowledge and expertise in a particular area. Tesco’s most important skill required is helping customers find and fall in love with their products. You need to have a good communication skills can be able to speak effectively and listen attentively.

 

Bakery customer assistant’s role would include Preparing and presenting bakery product like cakes, bread etc. the role also involve Interacting with customers and providing a service that makes customers want to come back to Tesco. You need to have a good communication skill, know how to bake etc. 

 

Cleaner’s role: this is the role that includes cleaning the floor, chefs and also in charge of the hygiene of the store. This also involves mopping, polishing, cleaning mirrors and glasses etc.

To be a cleaner, you will need to have:

·         reading skills for following job and safety instructions

·         maths skills for measuring out cleaning fluids

·         physical fitness

·         trustworthy and reliable etc.

Recruitment process:

Establish a vacancy – create a job description and person specification  - advertisements are placed for vacant posts – application forms are received and interview shortlisting take place – interview take place – successful candidate chosen and offer made.

Job description:

A job description sets out the purpose of a job, where the job fits into the organisation structure, the main responsibilities of the job and the key tasks to be performed, hours to be done, salary and the location of the place . It's commonly used by employers when advertising for posts as it assists a potential job applicant to decide on whether or not to apply.

 

 

 

Key contents of a Job Description

The main or key contents of a job description are:

Ø  Job Title: this indicates the role/function that the job plays within an organization, and the level of job within that

Ø  Reporting responsibilities: the person or manager you can report to

Ø  Subordinates; who reports directly to the job holder

Ø  Main purpose - who is involved in the job overall

Ø  Main tasks and accountabilities: description of the main activities to be undertaken and what the job holder is expected to achieve (e.g. in the case of the sales customer assistant, this might include, help increase the product sale by 4% in 4 months")

Ø  Employment conditions

Application Form

Application forms are used by companies to help them in the recruitment and selection process in order to get the right person for the job. An application form is a good opportunity to expand on the information you may have enclosed within a cover letter or CV. By using an application form as part of the recruitment process the employer can control the information they receive. An application is good because it enforces everyone to provide the same information

 

Contents of an Application Form

The main or key contents of an application form are:

Ø  Your employment history: this enables them to know what happened in your previous employment and why you left them and also how much experience you’ve gained whilst working

Ø  Your educational history: this indicates what qualification you have achieved, what school and the grade of the result and how it will help in the job role. This help the company know if you have the qualification the vacant job

Ø  Reasons why you’re a suitable candidate for the role : this is where you have to tell them the reason why you think you are better than the other applicant, what you intent to bring to the company and how would you help improve the company

Ø  References: they want to know what you like from your previous employee such as dependence, punctuality, easy to work

 

 

 

 

A contract of employment

A contract of employment is an agreement between an employer and employee and is the basis of the employment relationship. In other words, a contract is an agreement that sets out an employee’s: employment conditions, rights, responsibilities, duties etc.

The main or key contents of a contract of employment are:

Ø  Name and signature of the company and the employee: this stand as a form or evidence or agreement between the two parties

Ø  Payment and the method of payment (i.e. weekly or monthly) : this help the employees understand how the company will pay for his labour and how they intend to pay for it

Ø  hours of work (including any terms and conditions relating to normal working hours)

Ø  any terms relating to entitlement to holidays, including public holidays and holiday pay

Employability skills

Employability skills are the necessary skills needed for getting, keeping and doing well on a job.  These are the skills, behaviour and action that enable employees to work well with others and their managers and also to make correct, important decision. E (essential) , D (desirable)

Skills required	What is the skill? And why do they require it? (P2)	Analyse the importance of this skill to the business i.e. why is it key to the operation of the business? (M2)
Sales customer assistant	The skills of a sales customer assistant includes: having a good communication skills (E) in order to support the sales department in terms of providing useful and accurate information to customers based on Tesco’s product such as food, electronics and clothes etc. this skill is very important to the job role of a Sales customer assistant as they are needed in order for you to be able the job description. Tesco need this skill so that their product will be sold to customers in order for the company to increase their profit . however, I do have a good communication skills as am currently working in a pub every weekends as a security guard and the job involves interacting with customers and co-workers. In addition, I am a captain of a football club called Diverse Culture FC and my role requires me to give the players team talk before and after every game.	Knowledge on how to convince customer to buy a particular product like a TV set is very vital to Tesco if they want to increase their sales margin. With a good customer service (E) skill and a good communication skill (E), customers would love to buy a product instead of going to a separate company to buy the same product. so this is a very important part of Tesco as it will help increase their sales number at the end of the business year.
Bakery customer assistant	Knowledge of bakery customer assistant include: Preparing and presenting bakery product like cakes, bread etc. the role also involve Interacting with customers and providing a service that makes customers want to come back to Tesco. This skill is required as you must know how to bake cakes (E) and also be able to serve customers (E) which help the company sell more cakes to customers. This is a job I couldn’t apply for as I do not have a bakery skills	These skills are very important in the sense that it help Tesco to provide cakes to more customers which will in turns generate more cash for the company. Making attractive cakes with different flavour will certainly make customers to buy it
Cleaner	Knowledge of a cleaning role includes: knowing how to use the machine to clean the floor (E), knowing the right chemical to use (E) for floor, glass, toilet and shelves and also when to put a sign on the floor when it’s wet. All these skills are required and important to the job role of cleaning in order to avoid accident and getting being sued by customers whenever there is an accident in the store. I do have a good skills on a cleaning job and know what chemicals and things to use for cleaning. I work in BHS as a cleaner and I did do some training during that process.	A clean environment is important to both the company workers and customers because people who work in a clean and orderly environment are less likely to have accident or be exposed to hazards. The cleaning skills is also important as a clean store or shop gives Tesco a professional image because customers would not visit a shop that is not clean or tidy

 

Personal Skills: A personal skill means the ability to manage your personal reactions to responsibilities and challenges in work and life. This involves managing your time and adapting to changing situations, ability to work. E (essential) , D (desirable)

Skills required	What is the skill? And why do they require it? (P2)	Analyse the importance of this skill to the business i.e. why is it key to the operation of the business? (M2)
Computer and technical literacy	This has to do with knowing the basic things about computing such as writing a letter using Microsoft word document or sending an email to the manager or to customers (D). Almost all jobs now require an understanding, ranging from basic to advanced, of computer software, word processing, e-mail, spreadsheets, and Internet navigation. This helps make things to be done easier and faster. I do possess this skills as I have been studying and still studying ICT which covers all the field of computer technology. I can use almost any application needed (i.e. Microsoft Office, Abode etc.) for processing documents, creating flyers, composing letters, storing information etc.	The skill is very important especially when dealing with figures. Microsoft Excel help to calculate your figure accurately and very quickly instead of doing it by hand which is rather too long and the end result could be wrong.
Problem-solving/Creativity	Employers always want people who can help solve or deal with problems (D) this is a desirable skills (D) however, problem-solving ability can help you with making transactions, processing data, and making a correct decision. I do have these skills as I do have to represent my football team whenever there is outbursts during the football game .Although I haven’t demonstrate this skills in college or my place of work.	This is important as employers need the assurance that you can be able to solve or cope with job challenges by thinking critically and creatively.
Teamwork skills	This skills involve working in group that is being part of a group to achieve a common goal (E) for example, working in the sales department as a sales customer assistant require you to work as a group in that department in order to help the company increase their sales number by providing good customers service. I have this skills and I have demonstrated it in college and work place.	The ability to work well with others while pursuing a common goal will benefit Tesco in a way that things will get done on time, faster and easily.
Diversity	In today’s world, cultural sensitivity and ability to build a relationship with others in a multicultural environment is highly valued by employers (D). This include working with people from different background, ethnic, belief, gender etc. I have this skills and I can work in any company that has different peo	Diversity in workplace benefits employees just as much as it helps the company to grow stronger. Diversity also presents the opportunity to unite specific strengths to the advantage of the organisation. As every person has different skills and possesses varying strengths, these can be combined for greater performance and productivity.

 

 

 

 

Communication Skills: Communication is simply the act of transferring or passing information from one place to another or from one person to another either in written, verbally etc. E (essential) , D (desirable)

Skills required	What is the skill? And why do they require it? (P2)	Analyse the importance of this skill to the business i.e. why is it key to the operation of the business? (M2)
Face to face meeting	This is about interacting with one or two people and this include: speaking clearly so they can understand you, listening attentively when they are speaking and asking question if appropriate (E). All these are required in order for the message to be passed accurately	This is important because wrong message could lead to disaster. For example, if you’ve been asked to clean up a wet floor by the manager and you do not understand what he said, then the floor we remain wet until a customer tripped over it and sue the company for insubordination.
Letters	This is about knowing how to compose and structure a good letter with good vocabulary and accurate information. This is required so that the reader will be able to read the letter and understand it too. (D)	This is very important as it will help know what you are supposed to do and how to do it plus it will be kept as an evidence in the future